Certified KPI Professional & Practitioner Training Courses in Dubai

The Certified KPI Professional & Practitioner Training Courses in Dubai were part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses will be organized in 2014 at global level in 42 cities from 5 continents, by The KPI Institute. 

Coordinated by Adrian Brudan, Director of Research of The KPI Institute, these courses were held at Kempinski Hotel in Dubai, United Arab Emirates, between the 23^rd and the 27^th of February 2014.

The agenda for the Certified KPI Professional course covered in the first day the following subjects:

• Introduction to the world of KPIs;
• The pillars of KPI architecture;
• KPI selection;

The second day sessions covered the following discussion topics:

• KPI documentation;
• Data visualization – Designing KPI Dashboards and Scorecards;
• KPI data gathering and reporting;

In the third day of the course the next themes were approached:

• KPI management enablers: software, hardware, communication and culture;
• Generating value from using KPIs;
• Measuring and learning with KPIs.

In order to enable both the theoretical understanding and practical experience of using a variety of performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by practitioners from United Arab Emirates and Qatar, having various areas of expertise in their working fields, like education, information technology, military, construction and government administration.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Getting the buy in from employees;
• Assuring timeliness of information;
• Data analysis and reporting through dedicated systems;
• Selecting relevant KPIs;
• KPI documentation, with emphasize on defining the targets.

When invited to express some learning needs, participants communicated the following expectations from the course:

• Understanding the KPI system implementation and the KPI Management Framework methodology;
• Discuss about KPI selection – how to identify and select relevant KPIs, how to align them;
• Understanding the KPI documentation process; setting relevant targets and calculation formulas;
• Analyze in depth the topic of data visualization and Performance Management tools, like scorecards and dashboards;
• Approach the topic of data gathering;
• Discuss upon data analysis and automating the KPI Management Framework;
• Learn about decision making based on KPIs;
• Clarify the elements of Performance Management enabler, especially the performance culture.

In addition to the training sessions, on the last day of the course, participants completed a certification test for obtaining the Certified KPI Professional status. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt in to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]