The Certified KPI Professional Course in Bucharest was part of a series of certification courses dedicated to rigorous usage of KPIs in practice, organized in 2014 at global level in more than 30 cities from 5 continents, by The KPI Institute.
Coordinated by Andreea Trîmbițaș, Business Research Analyst and Trainer of The KPI Institute, this courses was held in Bucharest, Romania, between the 2nd and the 4th of April 2014, at Hotel InterContinental.
The agenda for the Certified KPI Professional course covered in the first day the following subjects:
- Introduction to the world of KPIs;
- The pillars of KPI architecture;
- KPI selection;
The second day sessions covered the following discussion topics:
- KPI documentation;
- Data visualization – Designing KPI Dashboards and Scorecards;
- KPI data gathering and reporting;
In the third day of the course the next themes were approached:
- KPI management enablers: software, hardware, communication and culture;
- Generating value from using KPIs;
- Measuring and learning with KPIs.
In order to enable both the theoretical understanding and practical experience of using a variety of performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:
- Group discussions, exercises, simulations and case studies;
- Explanation of the theory regarding performance measurement;
- Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
- Customized feedback regarding the present use and the future plans for implementing performance management systems;
- Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.
The course was attended by practitioners from Romania with different backgrounds and areas of expertise in technology, pharmaceuticals, utilities, retail, energy, law enforcement, manufacturing, banking, oil and gas and engineering.
When invited to express some learning needs, participants communicated the following expectations from the course:
- Gain understanding of theoretical aspects such as the Balanced Scorecard and the connection of KPIs with performance management field;
- Discuss about implementation and measurement of strategy with KPIs and the alignment of systems within the organization;
- Approach the topic of target setting for KPIs;
- Learn about data gathering and performance reporting;;
- Discuss about the communication of performance systems to the employees and how to convince them about the utility of using KPIs;
- Analyze in detail the performance management system implementation at the individual level;
- Discuss about the context of maintaining a performance management system and how to assure its sustainability.
Participants’ expectations were met during the course, as the feedback shows:
“Certified KPI Professional – an interesting, well documented and well presented course. Andreea Trîmbițaș – an experimented facilitator, prepared and very enjoyable. Congratulations to the team. I would recommend the course and facilitator.”
– Irina Crăciun, HR Director, Romelectro
In addition to the training sessions, on the last day of the course, participants completed a certification test for obtaining the Certified KPI Professional status. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.
Details about the KPI certification programs can be found on store.kpiinstitute.org.
If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.
For more information contact one of our representatives:
Alexandru Muntean
[email protected]