The Certified KPI Professional and Practitioner Courses in Jeddah were part of a series of certification courses dedicated to rigorous usage of KPIs in practice, organized in 2014 at global level in more than 30 cities from 5 continents, by The KPI Institute.
Facilitated by Adrian Brudan, Director of Research of The KPI Institute, the courses were held in Jeddah, Saudi Arabia, between the 25th and the 29th of May 2014.
The agenda for the Certified KPI Professional Course covered in the first day the following subjects:
- Introduction to the world of KPIs;
- The pillars of KPI architecture;
- KPI selection;
The second day sessions covered the following discussion topics:
- KPI documentation;
- Data visualization – Designing KPI Dashboards and Scorecards;
- KPI data gathering and reporting;
In the third day of the course the next themes were approached:
- KPI management enablers: software, hardware, communication and culture;
- Generating value from using KPIs;
- Measuring and learning with KPIs.
In order to enable both the theoretical understanding and practical experience of using a variety of performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:
- Group discussions, exercises, simulations and case studies;
- Explanation of the theory regarding performance measurement;
- Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
- Customized feedback regarding the present use and the future plans for implementing performance management systems;
- Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.
The course was attended by practitioners from Saudi Arabia, having different areas of expertise in their working fields, such as education and training, environmental, health care, technology, transportation/logistics and utilities.
Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:
- Selecting relevant KPIs;
- Balancing KPIs;
- Setting relevant targets;
- Alignment and integration of KPIs;
- Validating strategic objectives;
- Monitoring KPIs;
- Reviewing KPIs;
- Initiative management;
- Linking performance with rewards;
- Getting the buy in of employees.
When invited to express some learning needs, participants communicated the following expectations from the course:
- Gain a general understanding about Performance Management and KPIs;
- Discuss about KPI selection, focusing on techniques for selecting relevant ones and on what would be the appropriate number of KPIs;
- Learn about KPI documentation;
- Approach the topics of KPI monitoring, reporting and analysis;
- Discuss about KPIs usage and alignment – between long term objectives and daily operational work, between departmental objectives;
- Approach the topic of learning based on KPIs results, reviewing and improving KPIs.
In addition to the training sessions, on the last day of the course, participants completed a certification test for obtaining the Certified KPI Professional status. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.
The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can opt in to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.
Details about the KPI certification programs can be found on store.kpiinstitute.org.
If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.
For more information contact one of our representatives:
Alexandru Muntean
[email protected]