Certified KPI Professional Course in Bucharest

The Certified KPI Professional Course in Bucharest was part of a series of certification courses dedicated to rigorous usage of KPIs in practice, organized in 2014 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Raluca Vintilă, Business Research Analyst and Trainer of The KPI Institute, this course was held at Hotel InterContinental in Bucharest, Romania, between 11^th and 13^th of June 2014.

The agenda for the Certified KPI Professional course covered in the first day the following subjects:

• Introduction to the world of KPIs;
• The pillars of KPI architecture;
• KPI selection;

The second day sessions covered the following discussion topics:

• KPI documentation;
• Data visualization – Designing KPI Dashboards and Scorecards;
• KPI data gathering and reporting;

In the third day of the course the next themes were approached:

• KPI management enablers: software, hardware, communication and culture;
• Generating value from using KPIs;
• Measuring and learning with KPIs.

In order to enable both the theoretical understanding and practical experience of using a variety of performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by practitioners from Romania with different backgrounds and areas of expertise in technology, utilities, retail, energy, education, manufacturing, oil and gas and engineering.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Selecting the right KPIs;
• Documenting KPIs clearly and concisely;
• Gathering data for KPIs;
• Generating insights for the Root Cause Analysis;
• Decision making based on KPI results.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Discussing about KPI selection, documenting and utilization
• Approaching the topic of analytical models of decision making based on KPIs
• Discuss about how to measure the strategic performance through strategic objectives;
• Discuss about added value of KPIs
• Approach the topic of ensuring employee understanding of the key elements and requirements of their role;
• Learn about the technical aspects of working with KPIs, such as target setting, KPI weighting, working with indexes, qualitative KPIs;
• Discuss about people related aspects of working with KPIs, such as getting staff buy-in, building a culture of performance, securing managerial support, assuring data availability and accuracy;
• Learn about updating KPIs and how to report life cycle stages.

The learning expectations were met during the course, as the feedback received form participants shows:

“Certified KPI Professional – an interesting, very efficient and well documented course, with which you can anticipate mistakes you might make in implementing and maintaining performance management. At the same time it provides guidance, templates and examples that can be used in practice.”

Alina Bot, Manager Controlling and Reporting, PGS Sofa & CO, Romania

In addition to the training sessions, on the last day of the course, participants completed a certification test for obtaining the Certified KPI Professional status. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]