An average or good Customer Service is not enough! Companies should create a strategy, implement a Customer Service system within an excellence culture and invest in professionals, channels, technological enablers and evaluation tools. By doing so, they will ensure an outstanding experience for both the external and internal customers, which will further influence their loyalty, thus increasing the chances of them becoming advocates of the company and generating future revenue streams!

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The benchmarking uniqueness is represented by the identification of those processes that lead to superior performance, followed by the analysis of the best practices behind that success. This webinar brings an insight into the main benchmarking concepts, data collection and analysis and best practices in the field, supported by examples from various industries. 

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The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified Supplier Performance Professional training course, scheduled for the 13-15 May in Istanbul.

As a key differentiator, the course provided by The KPI Institute focuses on a practice-related side of suppliers’ management, using a comprehensive KPIs development and monitoring framework, backed up by a ready-to-use performance toolkit.

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The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified Customer Service Performance Professional training course, scheduled for the 13-15 May in Istanbul.

This course’s approach to customer service is unique, as it includes the performance management dimension. Participants will not only understand the importance and implementation phases for the customer service performance culture, but they will also be provided with the necessary tools and channels to implement it and measure its impact, both internally and externally.

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The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified Data Analysis Professional training course, scheduled for the 11-13 May 2015, in Istanbul.

This course aims to improve the decision making process through a rigorous data analysis within the company, as well as to enable managers and analysts to draw insights from both quantitative and qualitative data.

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The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified Customer Service Performance Professional training course, scheduled for the 10-12 May in Dubai.

This course’s approach to customer service is unique, as it includes the performance management dimension. Participants will not only understand the importance and implementation phases for the customer service performance culture, but they will also be provided with the necessary tools and channels to implement it and measure its impact, both internally and externally.

(more…)

The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified Supplier Performance Professional training course, scheduled for the 10-12 May in Dubai.

As a key differentiator, the course provided by The KPI Institute focuses on a practice-related side of suppliers’ management, using a comprehensive KPIs development and monitoring framework, backed up by a ready-to-use performance toolkit.

(more…)

The benchmarking uniqueness is represented by the identification of those processes that lead to superior performance, followed by the analysis of the best practices behind that success. This webinar brings an insight into the main benchmarking concepts, data collection and analysis and best practices in the field, supported by examples from various industries. 

(more…)

The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified KPI Professional and Practitioner training course, scheduled for the 10-14 May in Mucat.

The course provides insights on how to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.

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Using her experience of more than 10 years in the field of logistics and supplier management, Cristina Bleoca presented in the webinar a structured approach of using KPIs and performance monitoring tools in order to generate value from the relationship with suppliers.

The webinar is following the logic flow of developing a strong business relationship with suppliers, facilitates the understanding of performance management and emphasizes the key drivers of enhancing supplier performance.

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