On the 4th of June, 2015, The KPI Institute celebrated Customer Service excellence and innovation alongside top organizations from numerous industries. This special event was organized in the context of the Customer Service Management Conference.

The Customer Service Excellence Awards Gala, organised by Acumen Integrat, promoted customer-centric performance initiatives and prized best in class companies, which have proven commitment to their customers over time and have continuously striven for impeccable customer service.

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The Certified KPI Professional and Practitioner Training Courses in Dubai were part of a series of certification courses dedicated to rigorous usage of KPIs in practice. Facilitated by Adrian Brudan, General Manager TKI EMEA, these courses were held in Dubai, United Arab Emirates, between 31^st of May – 4^th of June 2015.

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As project management becomes a practice that is extensively integrated into most organizations, from start-ups to the largest corporations, the need to increase performance in the field is stronger than ever.

While there is no secret formula to managing your processes, outstanding results can only be achieved by assimilating a robust performance culture. An essential element of this culture is represented by the usage of relevant KPIs, designed to enhance the efforts that project managers put in successfully completing their projects.

This webinar offers practical insights on how to work with KPIs in order to generate value, from terminology and selection to their application within the project management process.

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The Certified KPI Professional Course in Melbourne was part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2014 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Aurel Brudan, CEO of The KPI Institute, this course was held in Melbourne, Australia, between 3rd, 4th and 5th of June 2015.

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The Certified KPI Professional Course in Bucharest was part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2014 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Marius Boghian, Learning and Management consultant at The KPI Institute, this course was held in Bucharest between 3rd, 4th and 5th of June 2015.

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Properly understanding and using the Performance Management Cycle can support your organization in positioning itself amongst the top performers on the market! Therefore, the impact of individual actions should be cross-checked with the organization’s strategy, enabling you to determine whether the objectives, KPIs and initiatives are really cascaded all the way to the individual level.

This webinar focused on this critical organizational question – “are our actions putting us on the right path towards the desired outcomes?”, as well as on offering practical solutions for these challenges.

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The Certified Benchmarking Professional Course in Dubai is part of a series of certification courses dedicated to performance management.

Facilitated by Andrada Iulia Ghete, Head of Benchmarking at The KPI Institute, this course was held in Dubai, United Arab Emirates, between 24^th, 25^th and 26^th of May 2015.

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The Certified KPI Professional Training Course in Lagos is part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2014 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Mihai Toma, Head of Professional Services MENA, The KPI Institute, this course was held in Lagos, Nigeria, between 20^th, 21^st and 22^nd of May 2015.

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The KPI Institute- the global authority on performance through Key Performance Indicators (KPIs) research and education is media partner of Marcus Evans- Supply Chain Design and Network Planning Conference , held between the 23^rd and 24^th of June 2015, at Sofitel Berlin Kurfürstendamm, Germany.

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Last week, The KPI Institute was delighted to share expertize on performance management for supplier partnerships, due to its participation at the Supply Chain Analytics Conference held in Amsterdam, The Netherlands.

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