Coming from The KPI Institute’s core series of certification courses, the Certified KPI Professional and the Certified KPI Practitioner both materialize 12 years of research in the field of key performance indicators, encompassed in a five-day learning experience that makes The KPI Institute approach a very complex, but efficient journey for our customers.
Facilitated by Adrian Brudan, General Manager of The KPI Institute EMEA Region, these courses were held in Dubai, United Arab Emirates, between 7th and 11th of February 2016.
The Certified KPI Professional conceived to cover a rigorous KPI measurement framework and enable the participants to overcome the challenges of KPI selection and data gathering by understanding the best practices in their business environments.
The Certified KPI Practitioner complements the Certified KPI Professional and shows participants how to improve the practical skills in working with KPIs and to develop instruments like scorecards, dashboards and KPI documentation forms.
The agenda for the Certified KPI Professional Course covered in the first day the following subjects:
- Introduction to the world of KPIs;
- The pillars of KPI architecture;
- KPI selection.
The second day sessions covered the following discussion topics:
- KPI documentation;
- Data visualization – Designing KPI Dashboards and Scorecards;
- KPI data gathering and reporting.
In the third day of the course the next themes were approached:
- KPI management enablers: software, hardware, communication and culture;
- Generating value from using KPIs;
- Measuring and learning with KPIs.
In the fourth day of the training course, the discussions were over the following subjects:
- KPI project coordination;
- KPI selection.
The fifth day concluded with the topics:
- KPI Measurement;
- KPIs in context.
In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:
- Group discussions, exercises, simulations and case studies;
- Explanation of the theory regarding performance measurement;
- Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
- Customized feedback regarding the present use and the future plans for implementing performance management systems;
- Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.
The course was attended by practitioners from Kingdom of Saudi Arabia and United Arab Emirates, having different backgrounds and areas of expertise in their working fields like Monetary, Healthcare, Education and Utilities.
Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:
- Data gathering
- Support of the senior management for executing strategy
- Change management
- Awareness of performance management across organization
- Getting the buy across organization
- Linking performance with rewards
- Integrity of the data collected
- KPI selection & alignment
- KPIs Governance
Participants were invited to express some learning needs and they communicated the following expectations from the course:
- KPI selection for organizational scorecard
- Setting KPIs for non-profit organization
- Qualitative and effectiveness KPIs
- Gathering data for KPIs
- Data accuracy and timeliness
- Documenting KPIs clearly and concisely
- Governance of KPI Measurement Framework
- Getting staff buy-in
- Corrective actions
- Avoiding negative behaviors once targets are set
- KPI weighting
- Working with indexes
- Setting stretched targets
- Cascading KPIs from the strategic level to the operational level
- Visualizing KPI results
- How to create reliable BSCs and KPI dashboards
- How to audit KPIs
- Qualitative KPIs for government sector performance
- Using data analysis to further explore strategy progress
- Enhancing the performance of employees
In addition to the training sessions, on the last day of the course, participants completed a certification test for obtaining the Certified KPI Professional status. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.
The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt in to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.
To find out more details, please visit the KPI Professional and Practitioner certification page
If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.
For more information contact one of our representatives:
Alexandru Muntean
alex.muntean@kpiinstitute.com