Certified KPI Professional

• Needs assessment – complete a questionnaire to determine a tailored and relevant learning experience;
• Pre-course evaluation quiz – take a short quiz to establish the current level of knowledge;
• Guidance and schedule – analyze a document presenting guidelines on how to maximize your learning experience;
• Forum introduction – share an introduction message to present yourself to the other course participants;
• Expectations – share your expectations regarding the training course;
• Pre-requisite reading – go through a series of documents to better understand the core-course content.

Core Course

During the three days of face to face training, the course is designed to facilitate experiential learning and ensure a high level of interactivity. Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analysis of case studies.

The learning experience consists in:

• Applying concepts in practical exercises;
• Analyzing case studies and identifying solutions;
• Using templates to develop performance measurement instruments;
• Sharing experiences and best practices;
• Creating a network of KPI Professionals;
• Constantly evaluating the participants’ knowledge, through short quizzes to support the certification exam.

After-Course

The learning process is not finalized when the core-course ends. Participants are required to take the following steps:

• Forum discussions – initiate a discussion and contribute in a discussion opened by another participant;
• Action plan – create a plan for the actions and initiatives you intend to implement after the training course;
• Performance Improvement Essentials – watch a 45 minutes webinar presenting the KPI measurement as part of a system that ensures performance improvements and achievement of objectives;
• In-house presentation – create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course;
• Additional reading – go through a series of resources to expand your content related knowledge;
• Learning journal – reflect upon your 3 stages learning experience and complete a journal.

The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a:

1. Certificate of Attendance: after participating at the 3 days of on-site training course;
2. Certified KPI Professional diploma: after you have successfully completed all of the 3 stages of the learning experience.

We strongly recommend that you obtain the Certified KPI Professional title, as this endorses your skills and knowledge related to this field.

1. Key Performance Indicators Infographic – Get insights on how to properly work with KPIs by understanding the critical steps in selecting, documenting and reporting KPIs.
2. Documentation Forms Catalogue – Access a set of relevant KPI documentation forms used by organizations from various industries and learn how to configure your KPIs.
3. KPIs in Practice Fact Sheet – Review a collection of good practice KPI examples that helps you understand what KPIs to measure according to the four perspectives of a business.
4. Glossary of Terms – Get familiar with the most important terminology used when designing a KPI Measurement Framework.
5. Highlights of Training Sessions – Get a quick insight into some the course content and structure.
6. Performance Measurement Articles – Grasp a sample of our acumen and best practices through this fair selection of valuable articles.
7. KPI Documentation Form Template – Find out how to document your KPIs in a clear, structured, standardized manner.