May 22, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Knowledge and Innovation represents the support areas that facilitate the organization to have access, retain and efficiently use the expertise, know-how, skills, internal capabilities, as well as converting this knowledge and ideas into ways of improving the business: products / services, processes, added value of the organization to its stakeholders. Also, knowledge outside of the firm can be an important determinant for innovation and profitability. (more…)