July 2, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Hotel activities include the provision of short-stay accommodation for visitors and other travelers, but also the provision of longer-term accommodation for students, workers and similar categories. Some units may provide only accommodation, while others provide a combination of accommodation, meals and/or recreational facilities. KPIs focus on the efficiency in operating the accommodation unit (reservation management, cleaning, staffing etc.) and on customer-related performance (occupancy, satisfaction, complaints etc.).

The “Top 25 Hotel KPIs of 2011-2012” report compiles the most popular 25 KPIs used by the Hotel industry. The methodology used to conduct the research consisted of ranking the KPI examples published in the Hotel industry of smartKPIs.com, based on their number of views in 2011. Out of the more than 1445 Hotel KPIs available on smartKPIs.com, the 25 most viewed by the members and visitors of smartKPIs.com were selected and analysed in detail in this report.

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June 21, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Libraries and archives include all types of archives (academic, church, national etc.) and libraries (national library, local public library, school library). KPIs are related to the quality in serving and guiding customers, managing and preserving the archives and books, as well as the efficiency in organizing and structuring them.

The Top 25 Libraries and Archives KPIs of 2011-2012 report compiles the most popular 25 KPIs used by the Libraries and Archives function. The methodology used to conduct the research consisted of ranking the KPI examples published in the Libraries and Archives industry of smartKPIs.com, based on their number of views in 2011. Out of the more than 350 Libraries and Archives KPIs available on smartKPIs.com, the 25 most viewed by the members and visitors of smartKPIs.com were selected and analysed in detail in this report.

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June 19, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Local Government includes activities of a governmental nature carried out by the public administration at a local community level. This includes the enactment and judicial interpretation of laws and their pursuant regulation, as well as the administration of programs based on them, legislative activities, taxation, public order and safety, immigration services, and the implementation of government programs. KPIs used by this sector focus on the quality and impact of the service delivery to the local community.

The Top 25 Local Government KPIs of 2011-2012 report compiles the most popular 25 KPIs used by the Local Government industry. The methodology used to conduct the research consisted of ranking the KPI examples published in the Local Government industry of smartKPIs.com, based on their number of views in 2011. Out of the more than 810 Local Government KPIs available on smartKPIs.com, the 25 most viewed by the members and visitors of smartKPIs.com were selected and analyzed in detail in this report.

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June 18, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Property management refers to the management of commercial, industrial and/ or personal property, equipment and physical capital assets that are acquired and used to build, repair and maintain end item deliverables. KPIs focus on the processes, systems and work intensity required to maximize the revenues generated by real estate properties. (more…)

June 18, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Roads include all the equipment and the infrastructure necessary to facilitate a fluent and efficient transportation of passengers and freight on roads. KPIs focus on road infrastructure quality, network size and density, as well as on network development and improvement capabilities and efficiency. KPIs also cover all the additional installations parameters such as traffic signs and road marking, as well as road security efficiency. (more…)

June 18, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Railways include all the equipment and the infrastructure necessary to facilitate a fluent and efficient transportation of passengers and freight on railroads. KPIs focus on railway infrastructure quality, network size and density, as well as on network development, improvement capabilities and efficiency. KPIs also cover all the additional installations parameters such as traffic signs, railroad lights, freight terminals capacity and railway security efficiency. (more…)

 June 18, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

The State / Federal Government sector includes the exercise of public policy or authority over a state or federal political unit. State public administration includes activities of a governmental nature, such as enactment and judicial interpretation of laws and their pursuant regulation, as well as the administration of programs based on public policy, through legislative activities, taxation, public safety and order, immigration services, foreign affairs and the administration of government programs and departments. KPIs are used to monitor the quality of state administration, through its interventions in the core social-economic areas mentioned above.

The Top 25 State Government KPIs of 2011-2012 report compiles the most popular 25 KPIs used by the State Government industry. The methodology used to conduct the research consisted of ranking the KPI examples published in the State Government industry of smartKPIs.com, based on their number of views in 2011. Out of more than 800 State Government KPIs available on smartKPIs.com, the 25 most viewed by the members and visitors of smartKPIs.com were selected and analyzed in detail in this report.

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June 18, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Ports include all facilities and infrastructure necessary for the efficient and effective handling of passengers and cargo. KPIs focus on accommodation and transboarding of passengers, as well as cargo handling capacity. Indicators also cover cargo handling equipment efficiency and availability, freight access in port from land and container storage capabilities, vessels docking capacity and additional port infrastructure parameters. (more…)

June 17, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Airports include all the facilities and the infrastructure necessary to operate the airline services and traffic. KPIs focus on airport infrastructure parameters such as landing and takeoff installation efficiency, aircraft maintenance quality and refueling, as well as accommodation for passengers and cargo capacity. The indicators also measure the airport activity, passenger transfers and boarding effectiveness, as well as traffic control and airport security. (more…)

June 17, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Postal and Courier Services refer to postal and courier activities, such as pick-up, transport and delivery of letters and parcels under various arrangements. Local delivery and messenger services are also included. KPIs in Postal and Courier Services measure the efficiency in operations and customer satisfaction with delivery. (more…)