June 17, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Call Center is the industry dealing with receiving and transmitting a large volume of requests or inquiries by telephone. The Inbound Call Center deals with calls initiated by the customer (inbound calls), while an Outbound Call Center refers to calls initiated from the organization to the customer (outbound calls). Indicators in this industry refer to performance aspects regarding call volumes, contact channels, handling customer requests, sales productivity or any other specific operations. (more…)

June 17, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Marine transport and shipping include the transport of passengers or freight over water, whether scheduled or not. It also includes the operation of towing or pushing boats, trips, cruises or sightseeing boats, ferries, water taxis. KPIs focus on all transportation operations (embarking, billing, transfer, debarking).

The Top 25 Shipping KPIs of 2011-2012 report compiles the most popular 25 KPIs used by the Shipping function. The methodology used to conduct the research consisted of ranking the KPI examples published in the Shipping industry of smartKPIs.com, based on their number of views in 2011. Out of the more than 230 Shipping KPIs available on smartKPIs.com, the 25 most viewed by the members and visitors of smartKPIs.com were selected and analyzed in detail in this report.

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June 13, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

The Healthcare industry includes prevention services, medical diagnosis or treatment for an illness, provided by trained medical professionals in healthcare facilities, to both humans and animals. KPIs refer to the availability, efficiency and quality of healthcare services for patients.

The Top 25 Healthcare KPIs of 2011-2012 report compiles the most popular 25 KPIs used by the Healthcare industry. The methodology used to conduct the research consisted of ranking the KPI examples published in the Healthcare industry of smartKPIs.com, based on their number of views in 2011. Out of the more than 1445 Healthcare KPIs available on smartKPIs.com, the 25 most viewed by the members and visitors of smartKPIs.com were selected and analysed in detail in this report.

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June 13, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Retailing consists of the sale of goods or merchandise directly to end consumers. A retailer purchases goods or products in large quantities from manufacturers and then sells smaller quantities to the consumer. They are an important part of the supply chain integrated system. Retailing can be done in either fixed locations like stores, markets or door-to-door. KPIs focus on measuring the volume of sales, turnover and efficiency in organizing the retail store operations. (more…)

June 13, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Livestock, hunting and fishing includes raising (farming) and breeding of all animals, breeding support services, such as stud services, farm animal boarding and care. It also includes fishery and aquaculture, covering the use of fishery resources from marine, brackish or freshwater environments, with the goal of capturing or gathering fish, crustaceans, mollusks and other marine organisms and products (e.g. aquatic plants, pearls, sponges). There are also included activities which are normally integrated in the process of production for own account (e.g. seeding oysters for pearl production). Hunting refers to hunting and trapping on a commercial basis, taking of animals (dead or alive) for food, fur, skin, or for use in research and zoos. KPIs focus on the resources consumed to feed the animals, outputs of their use and breeding-related aspects. (more…)

June 07, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Business consulting activities provide advice and assistance to companies on various organizational issues, such as corporate finance, operations, marketing and public relations strategies or change management. KPIs focus both on consulting operations (billing, time management) and on assessing performance of projects, type of services or consultants. Business consulting companies provide a wide range of added value activities, from general management, planning and strategy advisory, to specialized consulting, in areas like marketing and market entry, human resources consulting, technology and others. (more…)

June 07, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Accounting services include the provision of accounting, bookkeeping, audit and tax returns services to both private and public organizations. Also, it can include the provision of advisory and assistance with financial and fiscal-related issues. KPIs are used to measure the accountants’ expertise, quality of operations and the impact on the clients’ activities. (more…)

June 07, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Land transport includes the transport of passengers and freight via road and rail over long distances. The KPIs used to measure the performance of this industry refer to transportation capacity, vehicles, schedule adherence, transportation costs and incidents. The local public transport KPIs are not taken into consideration for this report. (more…)

June 07, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Sustainability, for humans in social systems or ecosystems, refers to long-term maintenance of responsibility, which has environmental, economic and social dimensions. Sustainable energy is the sustainable provision of energy, which meets the present needs of the population without having negative impacts on the future ones. The technologies that promote this kind of energy include renewable energy sources, such as solar energy, wind energy, wave power, geothermal energy and tidal power, being designed to improve energy efficiency. (more…)

June 06, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Local public transport represents the delivery of local public transport services by public and private service providers. KPI examples in this subcategory reflect the utilization rates, efficiency ratios and infrastructure readiness. (more…)