The webinar features main components of a Balanced Scorecard System: Desired State of Evolution, Strategy Map, Performance Scorecard, Dashboard, and Portfolio of Initiatives. This webinar addresses a key challenge, confronted by organizations worldwide: how to translate the organizational strategy into a functional system that improves overall performance, while also measuring it more accurately.

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The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified KPI Professional and Practitioner training course, scheduled for the 9-13 November in Istanbul.

The course provides insights on how to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.

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The benchmarking edge is reflected in the identification of key processes that lead to superior performance, followed by an analysis of the best in-class practices. This webinar dispenses a unique overview of 5 exclusive benchmarking examples from practice, all belonging to various industries. It aims to support organizations through its valuable insights into identifying and implementing the best practices for performance improvement.

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KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.

This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the real business environment.

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The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified KPI Professional and Practitioner training course, scheduled for the 2-6 November in Vienna.

The course provides insights on how to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.

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Organizations are becoming increasingly more reliant on suppliers. The effort put into attaining higher performance levels ensures higher importance given to strategic partnerships and Supplier Relationship Management (SMR). This webinar presents the main tools and techniques that can be implemented in each step of an SRM process. Participants can learn how to identify the key elements of defining the necessary tools, in addition to efficiently developing them according to their needs, as a prerequisite for improved performance in SRM.

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The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified KPI Professional and Practitioner training course, scheduled for the 1-5 November in Manama.

The course provides insights on how to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.

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Finalizing projects in due time, and according to their given specifications, is challenging, especially when the organization already has several projects on the roll. Therefore, project management, as one of the 6 performance improvement pillars, is a prerequisite for an efficient performance management.

But where does innovation fit? It is the force leading towards superior levels of performance, as it provides new solutions to existing problems, and it comes up with ideas for new products or services.

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In a highly competitive market, the quality of the organization’s customer service will determine customers’ satisfaction, loyalty, increase the chances of them becoming advocates of the company and generate future revenue. This training course focuses on the entities, essentials, enablers and evaluation tools involved in a performant customer service.

The course’s approach to customer service is unique, as it includes the performance management dimension. Participants will not only understand the important role played by all the entities involved in the process, but they will also become familiar with the implementation phases of a customer service performance management architecture. Furthermore, they will be provided with the necessary tools and channels to enhance performance and measure its impact, both internally and externally.

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The training course is designed to develop the key competencies necessary to efficiently manage and growth the suppliers’ performance and optimize the relationship with buyers and other procurement stakeholders. Moreover, participants will benefit from a powerful learning experience mixing practical information delivery with well-designed practical activities and study cases, constantly stimulating the interaction between participants and knowledge sharing.

As a key differentiator, the course provided by The KPI Institute focuses on a practice-related side of suppliers’ management, using a comprehensive KPIs development and monitoring framework, backed up by a ready-to-use performance toolkit.

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