KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.

This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the real business environment.

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KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.

This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the real business environment.

(more…)

The course provides a strong foundation towards improving performance in different scenarios, by presenting relevant tools, processes and techniques meant at closing the performance gap.

This training course presents 6 pillars that need to be applied in order to ensure performance improvement, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.

These six pillars are then applied in 12 scenarios, starting from different levels across the company (organizational, divisional, departmental and employee performance improvement), to diverse capabilities (project, process, quality and customer service performance improvement), and different stakeholders (suppliers, Joint Ventures, Board and personal performance improvement).

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Selection and data gathering are considered by practitioners all around the world to be the most challenging aspects in working with Key Performance Indicators (KPIs). A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.

The KPI Institute has developed a rigorous KPI Measurement Framework that embeds 10 years of research in the field and relies on best practices applicable in the real business environment.

This learning program is structured on two levels of certifications:

• Certified KPI Professional – a three days training course focused on developing know-how in working with KPIs. The certification can be obtained by taking a multiple question Certification Exam in the last day of the course.
• Certified KPI Practitioner – a two days training course meant to improve the practical skills in working with KPIs and developing instruments like scorecards, dashboards and KPI documentation forms. The applied exercises of this course will enable participants to complete a trial run of all the steps required to complete the portfolio which is the basis of the KPI Practitioner Certification. The exercises will reflect a complete KPI implementation case study, from project planning to KPI data visualization.

The training courses can be accessed individually. However, participants are eligible to receive the KPI Practitioner Certification only if they are KPI Certified Professionals.

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September 23nd, 2015, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education, validates its commitment to supporting professionals on their journey to performance improvement by offering a new structure of membership options.

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The Certified KPI Professional and Practitioner Training Courses in Doha were part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2015 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Adrian Brudan, General Manager of The KPI Institute EMEA Region, these courses were held in Doha, Qatar, between 13^th and 17^th of September 2015.

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Selection and data gathering are considered by practitioners all around the world to be the most challenging aspects in working with Key Performance Indicators (KPIs). A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.

The KPI Institute has developed a rigorous KPI Measurement Framework that embeds 10 years of research in the field and relies on best practices applicable in the real business environment.

This learning program is structured on two levels of certifications:

• Certified KPI Professional – a three days training course focused on developing know-how in working with KPIs. The certification can be obtained by taking a multiple question Certification Exam in the last day of the course.
• Certified KPI Practitioner – a two days training course meant to improve the practical skills in working with KPIs and developing instruments like scorecards, dashboards and KPI documentation forms. The applied exercises of this course will enable participants to complete a trial run of all the steps required to complete the portfolio which is the basis of the KPI Practitioner Certification. The exercises will reflect a complete KPI implementation case study, from project planning to KPI data visualization.

The training courses can be accessed individually. However, participants are eligible to receive the KPI Practitioner Certification only if they are KPI Certified Professionals.

(more…)

Customer satisfaction has grown into becoming a key differentiator, offering a significant competitive edge and contributing directly to the success or failure of organizations. Therefore, an organization’s main objective should be to make and keep its customers satisfied and interested in purchasing new products and services.

In order to discover what customers think about your company and what can be improved, you can now deploy a series of tools and techniques for measuring customer satisfaction. This webinar presents key techniques and guidelines in order to support you in assessing your customers’ satisfaction.

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September 11^th was the last day of the Performance Improvement and KPIs Forum, held in Kuala Lumpur, Malaysia. The event was dedicated to all top and middle managers interested in improving performance at employee, departmental, or organizational level.

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The Balanced Scorecard was developed as a tool for measuring the performance of an organization, in a balanced manner. This was based on understanding the interdependencies between four key perspectives of a business: Financial, Customer, Internal Processes and People, Learning & Growth. In time, this tool was improved and refined, and an entire performance management system was created around it, in order to maximize its benefits.

This webinar outlines the best practices in designing and implementing a Balanced Scorecard based performance management system, guidelines which can be applied in any organization, regardless of its industry or functional area.

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